Frequently Asked Questions

Everything you need to know about your ROEN experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally arriving within 7-14 business days.

How can I return an item?

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

What payment methods do you accept?

ROEN accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment-based payments.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric composition for stretch.

Are your materials sustainably sourced?

We are committed to ethical fashion. ROEN prioritizes high-quality, durable textiles and works exclusively with manufacturers who adhere to fair labor practices and environmental standards.

Can I modify my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.